Can you buy tickets at the venue on event day?

Limited tickets will be made available for sale at the venue should the event not be sold out prior.
Attendees are encouraged to purchase tickets beforehand to avoid disappointment.

If you buy tickets online, where can you collect them?

Customers purchasing online will be sent 2 emails. The first will contain a confirmation of their order, and the second email will contain theirE-Ticket(s) as a PDF attachment. Customers must print the e-ticket(s) before coming to the venue.

Customer cannot open the attachment?

They will need Acrobat Reader 4.0 or higher in order to open and print E- tickets.

Why are there barcodes on the ticket?

All tickets have a uniquely encrypted barcode to validate entry and allow detection of counterfeit tickets.

Is there a limit as to how many tickets customers can buy?

Yes, the limit is 8 tickets per transaction.

Are there any refunds or exchanges?

Once a ticket is purchased, it is a condition of sale that there are no refunds, cancellations or exchanges. By purchasing a ticket, a customer is automatically accepting all terms and conditions on the back of the ticket. Attendees are encouraged to read the terms and conditions prior to entering the venue.

What is the purchase policy?

It is a condition of sale that the tickets may not, without the prior written consent of the Organizer, be resold at a price above the face value of the tickets or used for advertising, promotion or other commercial purposes (including competitions or trade promotions) or to in any way enhance the demand for any goods or services. If a ticket is sold and/or used in breach of this condition, the Organizer reserves the right to deny admission to the bearer of the ticket. Please also note that any proposed invitation or other material in relation to the tickets containing any image or material forming part of the intellectual property rights of Hazza Bin Zayed Stadium without the Organizers prior written consent, is an infringement of the intellectual property rights and all rights and remedies in this respect are reserved.

What if a customer loses / destroys / damages their ticket?

The Organizer will determine the nature of the problem, and if it is deemed that the customer’s tickets are replaceable, the customer will be contacted and advised where and when to pick up the replacement tickets. Replacement tickets can only be picked up by the Credit Card holder with the original credit card used in the purchase.

The replacement of any ticket(s) automatically cancels and voids the previous barcoded ticket(s).

Do children need tickets?

Yes, anyone who enters the venue will require a valid ticket. Children under 12 need to be accompanied by an adult.

Can I bring a baby to the match? (is there an age restriction?)

It is not recommended to bring babies due to the nature of crowd behavior and the noise levels, which if excessive and over a prolonged period of time, could damage an infant’s hearing. Children of all ages require a ticket, including babies.

Can I bring a pram/stroller into the stadium?

Strollers are not permitted into the stadium and there are no provisions for storage. Customers are urged to leave strollers in the car.

What time do the concession stands open & close?

The concession stands are open from when the stadium doors open to the general public (generally 2 hours prior to kick off), till the end of the match.

Can I bring my camera and take pictures during the match?

No professional cameras are permitted in the stadium. A professional camera is deemed to be a camera where anything can be attached to it i.e. camera lenses. Small personal cameras are allowed into the stadium.

What cannot I take into the stadium?

Printed regulations can also be found at the entrance gates as customers enter.

If I have an item confiscated can I get it back after the match?

The police are responsible for the searches conducted and will confiscate all contraband items; customers may be able to retrieve a confiscated item after the match however the stadium cannot accept any responsibility for these items.

Can I smoke in the stadium?


Do I need to carry ID?

Yes, all residents of the UAE should carry National Emirates ID at all times as a matter of law. All overseas visitors much carry at least one form of photographic ID such as a passport or driver’s license, whilst at the stadium.

After the match, what is the number to call for lost property? Where do I go to collect my found item?

To contact the stadium regarding lost property after any game, please call 037021011. Found items can be collected from the security office at HBZ stadium.

Can I pray at the stadium?

Yes we do have provisions for prayer in dedicated areas of the stadium. Prayer carpets are laid down so customersdo not need to bring any prayer mats.

Is there disabled access to the stadium?

Mobility impaired customers are urged to enter the stadium through a dedicated entrance between Gate 5 and Gate 6. There are plenty of disabled parking areas around the stadium, please refer to the parking map for further details.

Can Women enter through any gate or do they have to enter through the Women entrance only?

Women and families are urged to purchase tickets in the dedicated sections of the stadium, which will ensure access through Gate 2 where they will be searched by female police officers.
Women and families can enter through any gate, but female search officers are only located at Gate 2.
Women away supporters will be searched at the entry point on gate 9 - again searched by female police officers.

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